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Serving El Paso for 18 Years - 915.590.9933
Glass Pros

FAQs - GLASS REPAIR SERVICE



Have a question about our glass repair service or your insurance coverage? The most commonly asked questions are often answered by reviewing our FAQ's below. If your question is not answered below, feel free to email us your questions using our contact form or call us at 915-590-9933.
Does comprehensive insurance only cover windshields?
Most insurance companies will honor windshield replacement auto claims if you carry comprehensive insurance.

Comprehensive, for the sake of clarity, covers you against "non-collision" car damage. This includes fire, theft, vandalism, and accidental occurrences. Hitting an elk, having an oak tree topple on to your car in a windstorm, or having a pebble crack your windshield all fit in the accidental occurrences category.

Before buying comprehensive coverage, be sure that it specifically covers windshield repair and replacement. Even if you read the words "glass replacement," inquire if it is all inclusive. Glass replacement on some comprehensive protection plans only covers the side and back windows, but not the windshield.
Will my insurance cover chip or crack repair?
Damaged windshields often can be repaired, rather than replaced, under your insurance policy. However, specific criteria must be met in order to qualify for windshield repair service.

In general, smaller chips, such as a star or bullseye chip, can be repaired. Chips or cracks longer than 6 inches generally require the windshield to be replaced.

No deductible applies for a windshield repair completed by a glass shop within your Insurance’s network, provided you have Comprehensive coverage and your glass claim is covered.
Do you handle all claims and paper work?
You don’t have to handle the messy paperwork insurance companies require. We handle all the paperwork for your auto glass insurance claims. We will fill out and submit everything your insurance company needs to process the claim. All you need to do is hire us for your repairs and let us do the rest!
Is your service approved by all insurance companies?
We are affiliated with all insurance companies. We specialize in auto glass and we are highly trained in all insurance procedures. Call us first for Insurance Claims Assistance: We will be happy to help you set up your claim. Our representatives will contact your insurance company with you to help you file your claim. Just have your proof of insurance available when you call and we will take it from there.  Our many years working with insurance companies filing claims will make the claims process easy for you. We are approved and recommended by all insurance companies.
Will I have to pay a deductible?
We know the importance of repairing or replacing glass damage, and Alamo Glass Pros service makes the process easy and convenient for you.

Here's how to make a glass claim, and what we do for you:
An Alamo Glass Pros claims representative will work with you to review your policy and to make sure you are covered for any repairs. Usually, Comprehensive coverage is required for a claim involving only glass damage.

Once we determine coverage is available, your claims representative will arrange the repair or replacement of your glass at the location of your choice. Repairs often are completed within 48 hours of your phone call.

You Pay No Deductible for Windshield Repairs:
You pay only your deductible for glass replacement. You pay nothing if the glass can be repaired.

To verify if you have Comprehensive coverage, please refer to your policy declarations page or simply call your agent.
What are your service hours / emergency hours?
Monday - Friday: 8:00 am to 5:00 pm
Saturday: 8:00 am to 2:00 pm
Please call: 915-491-9687

Do you charge extra for your mobile service?
Whether you are stuck at home or can't find time to leave the office, we are ready to provide services at your earliest convenience. Our mobile service is always offered for no extra charge, ensuring you receive the treatment you deserve when you need it most. We work hard to make our customer happy, which is why we offer our free mobile services.
Do you have any discounts available for new customers?
We are always offering specials and good deals to all of our customers. Just call us today and ask about our current specials.



Do you offer a warranty on work performed?
All of the work performed by Alamo Glass pros is warrantied. Depending on the services provided, each product that is offered has its own unique warranty. Please call any of our representatives and they will explain further.


What is your service coverage area?
We cover all of El Paso and most surrounding areas including:

  • Fort Hancock - Fabens
  • Las Cruces - Alamogordo
  • Ruidoso - Cloudcroft
  • And all areas in between
  • When is a chip or crack too large to be repaired?
    If you answer "yes" to any of the questions below, your windshield may be a good candidate for windshield repair vs. replacement:

  • Is your windshield damage less than 6" long (about the length of a dollar bill)?
  • Is the damage to your windshield similar to the star crack or bullseye chip?



  • When you file your glass insurance claim, an Alamo Glass Pros representative can answer any additional questions you may have.
    Should my windshield be repaired or replaced?
    If you answer "yes" to any of the questions below, your windshield may be a good candidate for windshield repair vs. replacement:

  • Is your windshield damage less than 6" long (about the length of a dollar bill)?
  • Is the damage to your windshield similar to the star crack or bullseye chip?



  • When you file your glass insurance claim, an Alamo Glass Pros representative can answer any additional questions you may have.
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    AUTOMOTIVE GLASS

    • Windshield Chip Repair
    • Window Replacement
    • Window Tinting
    • Window Regulators
    • Mirror Replacement
    • Headlight Restoration
    • Commercial Vehicles
    • Big Rig / Heavy Machinery
    RESIDENTIAL GLASS

    • Full Window Replacement
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    COMMERCIAL GLASS

    • Store & Office Windows
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    • Glass & Mirror Walls
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    SERVICE FAQs

    • Free Mobile Service
    • Lifetime Warranty
    • Insurance Approved
    • We Handle All Paperwork
    • Deductible Copay

    • Discounts Available
    • NGA Master Certified
    CONTACT US

    Alamo Glass Pros
    11555 Pellicano Dr.
    El Paso, TX 79936


    915-590-9933
    fax 915-590-6373
    info@alamoglasspros.com

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